Privacy and Cookies Policy

We are Ezy Raise Pty Ltd.

We provide the Ausmusic T-Shirt Day (AMTD) Website at https://www.ausmusictshirtday.org.au (the AMTD Website); on behalf of Support Act Limited. We are located at Level 16 & 17, 1 Denison St, North Sydney, New South Wales 2060, Australia.

We respect, and are committed to protecting your right to privacy. This AMTD Privacy and Cookies Policy (the "Privacy and Cookies Policy" or “Privacy Policy”) sets out:

- How we may collect your personal information;

- How we will handle the personal information which we collect; and

- How and why we may use and disclose this information from time to time.

This AMTD Privacy and Cookies Policy forms part of "Our Agreement". By agreeing to Our Agreement, you consent to the collection, use and disclosure of your personal information as described in this AMTD Privacy and Cookies Policy. Some of the capitalised terms used in these Terms and Conditions are defined elsewhere in Our Agreement.

In addition to www.ausmusictshirtday.org.au, this Privacy Policy and Our Agreement also apply to any other AMTD branded Website or co-branded websites (including sub-domains and mobile versions). If you are using any such website, then references to "AMTD Website" in this Privacy Policy or Our Agreement shall be read as references to that website.

We may review and update this AMTD Privacy and Cookies Policy from time to time to take account of, for example, new laws, technology and changes to AMTD Website. Any updates or amendments to this Privacy and Cookies Policy will take effect on and from the day that such update and/or amendment is published on the AMTD Website.

You should not be a Participant (as defined in the Terms and Conditions) with AMTD, make any donations, place any purchase orders on the AMTD Website (or click on a link to make a purchase through a third party’s website), or access or use the AMTD Website if you do not agree to anything in this AMTD Privacy and Cookies Policy.

You should direct any questions or complaints to our Privacy Officer at [email protected]. We will endeavour to respond to any complaint within a reasonable time (usually 30 days).

This AMTD Privacy and Cookies Policy was last updated on 13 September 2024.

The types of Personal information which may be collected by us, and how we collect that information

The main types of personal information that we may collect include:

● Information relating to Your Account: In accordance with Our Agreement we require all Participants to have an active account with us (Account). To open your Account you must provide us with certain personal information and we will collect and hold this information. This personal information may include, for example, your name, address, email address, post code and phone number. We require this to be able to identify you and for security purposes. If you choose not to provide the personal information we request, we will not be able to let you open or keep open your Account. We may also collect information relating to your use of your Account.

● Your Content: You may post on, upload to, or make available to the AMTD Website your content and information, including information about you and the actions you take, any photos, video, or text or other forms of content (Your Content). Your Content will be publicly available. You grant us a licence to Your Content under Our Agreement. If you authorise a third party to post or make available any personal information about you on the AMTD Website, you consent to that content being used by us in accordance with Our Agreement with that third party.

● Being a part of AMTD: If you are a Participant or Donor, we may collect and hold information in relation to your participation in AMTD (including historical information about any previous AMTD campaigns that you have participated in). This may include information such as who you sponsor or who sponsors you, donations made by you or related to you (if you are a Participant) and purchase orders placed by you. If you choose to use our opt-in services, we will ask you for the information needed to send the communication or have it sent to you and we may keep information about our communications with you.

● Using the AMTD Website: We collect and hold details of your access to and use of the AMTD Website. This includes your browser type and IP address. In addition, we store certain information from your browser using "cookies." A cookie is a piece of data stored on the user's computer tied to information about the user. We use session ID cookies to confirm that users are logged in. These cookies terminate once the user closes the browser. You can remove or block this cookie using the settings in your browser if you want to disable this convenience feature. We also use third party website analytics services to measure and improve the performance of our websites and participate in certain third party Internet advertising services. Please see the "Website Analytics" and "Internet Advertising" sections of this Privacy Policy for further information.

If you interact with us for purposes other than those outlined above, we may collect and handle personal information in connection with those purposes on a case by case basis and in accordance with applicable privacy laws.

AMTD Website does not typically collect sensitive information. This includes information about a person’s sexual orientation, racial or ethnic origin, religious or philosophical beliefs, political opinions or association, trade union membership, criminal records or health or genetic information. Should we collect this type of information about you, the information will only be used for the primary purpose for which you have provided consent for.

Information we will not collect

We do not collect any credit card or debit card information from you.

All donations and payments are made through Stripe Payment System (Payment System) or Paypal. The providers of the Payment Systems may retain your payment and credit card details. We do not collect or hold your credit card information, either from you or from the Payment Systems’ providers. Click here to view the Stripe Privacy Policy, here to view Paypal’s Privacy Policy.

Your consent

The information we collect to establish your Account as a Participant, or to collect a Donation from you is provided voluntarily by you with your consent. It is used for the purposes outlined in this Privacy Policy. In addition, we ask for your express, opt-in consent to send you emails regarding:

● Your participation in the AMTD event and AMTD event materials and newsletters,

● Support Act Limited, its programs, materials and newsletters.

● Where products and services are offered for purchase on our website, to send you information about the products or services we offer. In that event, we may use the following marketing methods to communicate with you: post, telephone, email and SMS.

● We ask for your consent to provide your telephone number so that Support Act Limited can contact you regarding the AMTD campaign.

If at any time you do not wish to receive such communications, then you may opt out by emailing, writing or calling us (see "How you can contact Support Act", below).

Use of your personal information

Your personal information may be used by us to:

̶ Verify your identity;

̶ If you are a Participant, enable you to open and use Your Account;

̶ If you are a Participant, have a profile page on the AMTD Website;

̶ Enable you to be a Participant or Donor;

̶ Enable you to otherwise access and use the AMTD Website, including uploading and sharing Your Content;

̶ Troubleshooting and rectifying or altering AMTD;

̶ Facilitate the sharing of Your Content;

̶ Administer and manage AMTD and the AMTD Website;

̶ Administer and manage your access to and use of the AMTD Website;

̶ Carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that your request;

̶ Where we offer the purchase of products or services on our Website, to provide you with information about the products and services and process your purchases of the products and services;

̶ Communicate with our Payment System;

̶ Maintain, undertake research into and develop AMTD and the AMTD Website;

̶ Improve the AMTD Website to ensure that content is presented in the most effective manner for you and your computer;

̶ Allow you to participate in the interactive features of our service, when you choose to do so;

̶ Communicate with you, or permit other people to communicate with you, in accordance with Our Agreement; and

̶ To send you communications about AMTD and Support Act Limited that you have opted and consented to receive.

Other people's information

If you provide to AMTD or post on or make available to the AMTD Website any personal information of another person, you must:

̶ Have that person's prior written consent to do so;

̶ Ensure they are aware of this Privacy Policy; and

̶ Ensure their consent allows us to use and disclose their personal information in the same way that we may use and disclose your personal information.

Sharing of your personal information

In order to manage AMTD, operate the AMTD Website and provide services to you, we may share your personal information with third parties who provide services to AMTD for the following purposes:

̶ If you are a Participant, to open and use your Account;

̶ So you can access and use the AMTD Website, including uploading and sharing Your Content;

̶ So we can administer, manage and support AMTD and the AMTD Website for you (including your access to and use of the AMTD Website);

̶ So we can ensure your donations and purchase orders are properly accounted for with the Payment System provider;

̶ Where products and services are offered on our website, so we can fulfil your purchase orders; and

̶ So we can undertake research into and develop AMTD and the AMTD Website to make it better.

Social media platforms

We use social media platforms such as Facebook, Instagram, X, YouTube, TikTok and LinkedIn to communicate with the public about our services and businesses. We may collect the information that you choose to share with us through these platforms, including photos, videos and comments and posts.

These social media platforms have their own privacy policies and may handle your information for their own purposes. You can access the privacy policies for each platform on their respective websites.

If you choose to use these social media platforms to communicate with us, with other Participants or Donors, or with members of the public, please be mindful that certain pages within these platforms may be publicly available. We encourage you to use the privacy settings available on each platform. If you communicate or otherwise public personal information about yourself via AMTD’s social media channels, you acknowledge that AMTD cannot control the use of such personal information by other users of the social media platforms.

If you would like to contact us directly, you can do so by sending an email to [email protected].

Third-party links

The AMTD Website may contain links to other websites operated by third parties. We make no representations or warranties in relation to privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices and procedures.

Email analytics

We use email analytics to track and measure the success of our email newsletters, fundraising e-mails and other email campaigns. This involves using various tracking technologies (such as tracking pixels) to collect information about how our emails have performed (for example, which of our emails you have opened). We use this data to analyse and improve the performance of our email campaigns and marketing activities.

Our email analytics are provided by Campaign Monitor and Mailchimp. Campaign Monitor and Mailchimp’s Privacy Notice and Cookie Notice explain how it uses cookies and similar tracking technologies to collect data about you when you interact with emails or other messages that you receive from AMTD.

Website analytics

We use Google Analytics to measure and improve the performance of our websites.

Google Analytics measures our website performance using Google analytics cookies, JavaScript code and other tracking technologies to collect website traffic data. This website traffic data may be transmitted to Google servers for processing, including servers in the United States of America.

We may also use Advertising Features, which is a function within Google Analytics that uses additional Google advertising cookies and other tracking technologies to provide us with various advertising-related services.

For more information, please refer to Google's explanation (available on its website here: www.google.com/policies/privacy/partners/) about:

● how Google collects and processes data when you visit websites (such as ours) that use Google Analytics and other Google services; and

● how you can disable or opt-out of these types of data collection and processing.

You can also refer to the "Your choices in relation to Internet Advertising" section of this Privacy Policy below for further information about how you can opt-out of Google's advertising services.

By using our websites, you consent to Google collecting and processing data about you in the manner and for the purposes set out above.

Internet Advertising

We may also collect and use information about you for the purposes of online targeted advertising services that help our advertisements (ads) to reach you (and other people who may be interested in our products and services) on websites, apps and social media platforms across the Internet.

These online targeted advertising services are provided by third party vendors.

The advertising service providers that we currently use include:

̶ Meta (which operates Facebook and Instagram);

̶ Google (which includes YouTube);

̶ LinkedIn;

̶ TikTok; and

̶ X.

Some of these services work by using non-identifying data about your behaviour and demographics that has been collected through cookies and other tracking technologies (such as pixels, web beacons and device identifiers (such as Android Advertising Identifier or Advertising Identifier for iOS)) when you use the Internet, including across different websites, apps and devices. For example, third-party vendors may use cookies and/or device identifiers to serve ads based on your past visits to our websites.

Other services require us to use limited amounts of your personal information to target and serve ads. For example, we may include your information in a customer list that we provide to selected online advertising service providers (such as Meta, LinkedIn, Google and X) so that we can conduct audience-based advertising. This allows us to show our ads to you (if you also use those platforms) and to other users of those platforms who share similar characteristics with you. The customer list is generally hashed (to improve security and confidentiality) before it’s provided to the service provider to target and serve our ads.

The data that is collected through these cookies and other tracking technologies, or provided by us, may be combined with other data (supplied by our advertising service provider, or third parties) to improve the targeting and serving of ads.

Our online advertising service providers also help us by measuring the effectiveness of our ad campaigns (e.g. conversion tracking) and providing us with advertising analytics that we use to inform and optimise our ad campaigns. These analytics are based on data that may be collected through cookies and other tracking technologies. The data that we receive through these analytics services is generally aggregated and non-identifying.

We may permit third party vendors (including the advertising service providers listed above) to deploy cookies and other tracking technologies on and through our website and emails to collect or receive information about you from our websites, our emails and your activities elsewhere on the Internet. This information may be used to provide measurement / analytics services and to target and deliver ads, as described above.

By using our websites and social media pages or otherwise interacting with AMTD (whether as a Participant, Donor, supporter or member of the public), you consent to our third party advertising service providers collecting, receiving and processing data about you in the manner and for the purposes set out above.

Your choices in relation to Internet Advertising

When we use any advertising service that requires us to use or disclose your personal information, we will only do so if we are permitted to do so by applicable privacy laws. You can notify us at any time if you would like us to stop using your personal information for these targeted advertising purposes. Our contact details are set out in the last page of this Privacy Policy.

Your web browser and/or mobile device may provide you with settings that allow you to disable or opt-out of some of the tracking technologies that are used to collect data that is used for analytics and ad targeting and serving purposes (such as cookies, device identifiers and advertising identifiers). These options may vary depending on the specific web browser or mobile device that you are using. Please refer to your web browser or mobile device manual for further information.

You can learn more about opting out of receiving interest-based Internet ads in general at www.optout.aboutads.info and www.networkadvertising.org/choices. You can also opt-out of certain online targeted advertising networks directly by visiting:

the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/; and

the Network Advertising Initiative’s opt-out portal: https://optout.networkadvertising.org/

You can also learn more about how our advertising service providers collect and use data for interest-based advertising purposes (and what options they offer for managing how your data is collected and used as part of their services) by visiting the following pages on their websites:

Facebook: https://www.facebook.com/help/109378269482053/?helpref=hc_fnav

Instagram: https://help.instagram.com/1415228085373580

Google (including YouTube): www.google.com/policies/privacy/partners/

LinkedIn: https://www.linkedin.com/help/linkedin/answer/a1342443

TikTok: https://www.tiktok.com/privacy/ads-and-your-data/en

X: https://help.x.com/en/safety-and-security/privacy-controls-for-tailored-ads

Marketing Communications

Any marketing communications we send will generally include updates about our work and information on how to support that work. We will only send such communications where we have your consent or where you would reasonably expect us to use your information for this purpose.

We will always make it easy for you to tell us if you would like to receive marketing communications from us and how you would like to receive these communications.

There will always be an opt-out option included with any marketing communications. This opt-out option will always be clear, conspicuous and easy to take up. We will never send you marketing communications if you have told us that you do not wish to receive such communications.

You can also let us know that you do not want to receive any marketing communications by contacting us directly at [email protected].

Removing and correcting information

If you request us to remove your personal information from our database or you wish us to amend or change the information we hold about you on our database, we will remove amend or change any such information on your request in accordance with your rights under applicable law. Such request should be made by email at [email protected] or by post at the following address:

Privacy Officer

Overseas Disclosures

Support Act uses the services of third-party service providers whose offices and facilities are based outside of Australia. This can include cloud-based storage services. As a result, some personal information we have collected may be transferred to and stored in destinations outside of Australia, including but not limited to the United States of America. We take reasonable steps to ensure that your personal information remains confidential and is only used for the purpose it was provided for. By using our website and services, you consent to the storage of your information offshore.

How we store and protect your personal information

Support Act takes the security of your personal information seriously, taking reasonable steps to ensure that the information we hold about you is secure. We store most personal information on computer systems and databases operated by either us or our external service providers. This personal information is held on password protected cloud-based storage services, such as Dropbox. Access to these web-based services and files are restricted to authorised members of staff and volunteers. Some personal information about is recorded in hard copy files that we store securely. These hard copy files are destroyed when digitalised.

We also take reasonable steps to ensure that our employees, volunteers and service providers respect the confidentiality of the personal information that we hold about you.

What if you do not provide us your personal information?

You are free to provide or not provide us with any personal information, and where practicable, we will give you the opportunity of dealing with us on an anonymous basis or through use of a pseudonym. However, in the absence of certain personal information, we may not be able to provide you with the services or information that you may need from us.

How you can access and update your personal information

Under the Privacy Act 1988 (Cth) you have a right to access the personal information we keep about you. However, there are some circumstances in which we are not required to give you access to your personal information. We will take reasonable steps to ensure the personal information we hold about you is accurate and up to date. Should you wish to access, update or correct the personal information we hold about you, please contact Support Act (see below for contact details).

How we handle information we no longer need

We only retain personal information for as long as it is needed by us. We will take reasonable steps to destroy or de-identify your personal information as soon as practicable after it is no longer needed for the purpose for which it was collected. However, the law may require us to keep your personal information after your relationship with us ends. If this applies, we will continue to protect your personal information in accordance with this Privacy Policy.

How you can contact Support Act

If you require further information about this Privacy Policy, want to update your information or make a complaint about the steps we have taken to protect your personal information or privacy, please contact Support Act:

We will endeavour to provide you with a response within 30 days of your request.

Changes to our Privacy and Cookies Policy

We may change this Privacy and Cookies Policy from time to time.

The Policy was last updated on 13 September 2024.